Send log files to Desktop Metal
- Confirm that the cloud icon indicates the device is connected to the DM cloud.
- Go to the main menu.
- Select Support.
- Select Send Logs followed by the blue Send Now button. The logs will now be packaged and sent to Desktop Metal.
Related Articles
Objet - Get log files
In the Control Panel (printer software) go to Options / Collect Service Data: A window will open that shows the zip files with dates that are in European format, so the day is first, month, then year. Insert a USB storage device into a USB port at ...
Accessing the Laser Tube on a VLS Desktop
In the event you need to access the laser tube in the back of your desktop laser system (to reseat or replace it), follow these instructions: 1 - Power down the system. This step is critical. If you disconnect the laser tube while power is on it will ...
How to Remove and Replace the Focusing Lens on a VLS Desktop Laser Cutter
Make sure the system is powered off and unplugged. Slide the X axis arm forward and lift the metal cover. The cover is held down by magnets. Locate the focus carriage (1) and loosed the thumbscrews (2) completely. They are held captive by ...
Exporting the Configuration File for a Mojo 3D Printer
To obtain the printer's configuration file from your Mojo printer, follow these steps: 1. Open the Mojo Control Panel. This will typically be found in the Windows System Tray, which is the area in the lower right corner of your Windows desktop where ...
Transferring or Activating/Reactivating a SolidWorks License in the SolidNetWork License Manager
In certain scenarios, you may need to reactivate or transfer your SolidWorks license on your SolidNetWork License Manager application. Common scenarios include if you wish to transfer your license to a new server or if you are having licensing issues ...