Changes to the SolidWorks Customer Portal

Changes to the SolidWorks Customer Portal

SolidWorks has recently migrated their backend systems over to a completely new platform. These changes have caused the previous Customer Portal and Admin Portal to no longer function.
Here is how you complete the most common tasks within the new system. This is continuing to evolve as they are continuing to build out the new system.

Download Your Software
To access your downloads now, visit: https://www.solidworks.com/sw/support/downloads.htm
You will log in using the same username and password you used to use to log into customerportal.solidworks.com

Admin Portal
A new admin portal is being built and should be available later on this year. Users with the Security Admin role should automatically have access to the new admin portal once it is released.
For now, users that are assigned the Security Admin role will be able to manage the users associated with the account (add/obsolete/assign roles) within the Contract Administration page in DSX Client.

To do this, follow these steps:
  1. Go to https://dsxclient.3ds.com/ and login with the same username and password you used to login to the old Customer Portal
  2. Once logged in, check your Roles. This should appear in the My Dashboard section:
  3. If you have Security Admin role, you should be able to go to Main Menu > Contact Administration. This will allow you to assign additional roles to other users. If you do not have this role, let us know what your username is and we can open an SR (service request) with SolidWorks to have this role added to your account.

If you need something else, or are having any issues with the steps above, please let us know what you need and we will work to find a solution for you.

    • Related Articles

    • SolidWorks Installation Instructions

      install SolidWorks License Server and SolidWorks client, first download the latest version of the software, then follow the attached video tutorial for installation: Part 1 - Download the SolidWorks installer 1 - Go to: ...

    • SolidWorks Customer Portal Account Shows Locks

      Sometimes when you log into your SolidWorks customer portal account, you'll see locks next to many of the links. As long as your product is still under subscription, the links should not be locked. Many times this issue can be resolved by ...

    • SolidWorks Student Download Instructions

      This article will explain how students can access the downloadable copy of SolidWorks for installation on their personal / home computers. ***** THIS IS FOR STUDENTS TO DOWNLOAD SOFTWARE OUTSIDE OF THE CLASSROOM.  THIS IS NOT YOUR SCHOOL NETWORK ...

    • How Students Can Sign Up for Free Access to My.SolidWorks

      Free My.SolidWorks access for students is a benefit of a SolidWorks Education Network license with active subscription. Here is how your students can sign up: Go here: http://my.solidworks.com/account/student-access  Click the “Create Account” button ...

    • SolidWorks Client cannot connect to License Server

      One of the most common issues we see with SolidWorks network licenses is that the SolidWorks Client cannot communicate with the license server. When this happens, you will get a license error when opening SolidWorks on a client machine. There are 2 ...